Lageanalyse24 (lageanalyse24.de) is operated by Lageanalyse2 Media Ltd., a private company registered in Gibraltar (company number C 92009, Malta Business Registry). The Chefredaktör, Maximilian Möller, bears overall responsibility for editorial standards and complaints handling. Our complaints procedure is designed to be clear, accessible, and fair for readers in Sweden, Germany, and internationally.
Who is responsible for handling complaints?
The Chefredaktör, Maximilian Möller, holds ultimate responsibility for all complaints concerning editorial content and publication decisions. Day‑to‑day handling is managed by the fact‑checking team led by Sophie Zimmermann (Ansvarig för faktagranskning).
Every complaint is logged and reviewed by a designated editorial staff member before being escalated if necessary. The team ensures that complaints are addressed in accordance with our editorial policy and corrections policy, and that all responses maintain the professional standards expected of a Swedish news publisher.
How do I submit a complaint?
Please send your complaint by email to complaints@lageanalyse24.de. Include the exact URL of the article, the nature of your concern, and, if applicable, any supporting evidence or sources.
You may also use the general contact form at /about-us/contact/. Complaints related to factual errors are handled under our separate corrections policy. For privacy concerns, see our privacy policy. We aim to acknowledge receipt within two business days.
What happens after I submit a complaint?
Your complaint is first logged in our internal system and assigned to a relevant editor or fact‑checker. Sophie Zimmermann or a member of her team reviews the complaint against our editorial standards and source verification procedures.
If the complaint concerns a factual error, it is assessed under the corrections policy. If it involves editorial judgment, it is reviewed by the section editor and, if needed, by the Chefredaktör. We will respond with a clear explanation of any action taken within ten business days. All decisions are recorded and, where appropriate, lead to a published correction or clarification. Our full editorial standards are outlined in the editorial policy.
Can I escalate a complaint if I am not satisfied?
Yes. If you are not satisfied with the initial response, you may escalate the complaint in writing to Chefredaktör Maximilian Möller at anders.lindqvist@lageanalyse24.de (telephone: +46 8 525 030 61). He will review the handling and issue a final decision.
Escalation must occur within 30 days of the initial response. The Chefredaktör will aim to reply within 15 business days. His decision concludes the internal complaints process. For further recourse, readers may contact the relevant data protection authority or media regulatory body, as applicable under Swedish and EU law.
How does Lageanalyse24 ensure transparency in complaints handling?
We maintain a detailed record of all complaints, their review process, and any corrective actions taken. Where a factual error is confirmed, a correction is published in accordance with our corrections policy.
We also publish an annual summary of complaints and corrections on our Our Story page. Our funding and ownership structure is fully disclosed at /ownership-funding/. No commercial relationship influences the outcome of a complaint. Every decision is based solely on journalistic standards and the evidence presented.
Our commitments
- We acknowledge every complaint within two business days and aim to provide a substantive response within ten business days.
- All complaints are reviewed by an independent editorial team member who was not involved in the original article.
- If a factual error is found, we publish a correction promptly and transparently, linking it to the original article.
- We will never reject a complaint without providing a clear, reasoned explanation referencing our editorial policy.
- Our complaints process is free of charge and open to all readers, regardless of location or subscription status.